Information you provide
Registration collects an email address, screen name, date of birth, UK eligibility confirmation, password and acceptance of the current terms. Passwords are stored as one-way hashes rather than readable passwords. Support stores your reply address, topic, message and reference. Never include sensitive financial information or passwords in a support message.
Information from use
The service records account sessions, virtual-credit changes, completed rounds, game identifiers, preference choices and care restrictions so that it can provide consistent gameplay and enforce your choices. Technical security records may include request timing, IP address, browser details and error information. They are used for service operation, abuse prevention and fault investigation, not for inventing player activity or outcomes.
Purposes and lawful bases
Account, eligibility and play data are used to provide the requested service and manage its terms. Proportionate technical security processing supports legitimate interests in preventing abuse and keeping the service reliable. Optional analytics requires your consent where applicable and is controlled separately. A preference choice does not imply consent to advertising, and withdrawing optional consent does not prevent essential account functions.
Storage, service providers and protection
Information is stored in service databases and necessary backups with restricted access. Transactional communication can use Brevo for outbound mail and ImprovMX for inbound routing when those services are active. These flows use the public product address and the reply address needed for your request. Appropriate technical and organisational protections are applied; no online service can promise absolute security.
Retention and your choices
Account and play records are kept while needed to provide, secure and investigate the service. Support messages and technical records are retained only as needed for their purpose; backup copies expire through the applicable retention cycle. A care restriction may require minimal records to continue enforcing it. Ask Player Care for the applicable retention position, access, correction, erasure or other data-protection requests, including any limits needed for security or legal obligations.
Optional tools and external links
The Cookie Preference Centre shows the current optional measurement choices. Google measurement and sign-in are not assumed to be active merely because the service can support them. External assistance links have their own privacy policies; opening one takes you outside Radcoatings. You may raise a privacy concern through Support or consult the UK Information Commissioner's Office about your rights.